Appointment & Payment Policies

(Please read our new  Appointment Policy taking effect 10/02/2024)

To allow adequate time for clients, patients and procedures, we operate by appointment only. Emergency cases always receive top priority and are inevitable so an appointment delay can occur sometimes. We sincerely attempt to see each client promptly.

For the safety of our staff and patients, we require that all vaccinations be current. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For this reason, we insist dogs be leashed, cats be crated and other pocket pets be properly contained (crates, cages).

Cancellation, No-Show Appointments

APPOINTMENT POLICY AS OF OCTOBER 2, 2024

Your appointments and well-being are very important to us as it our goal is to provide top quality health care to all our patients in a timely, and efficient manner. We understand that sometimes, unexpected delays can occur, and life happens, leading to schedule adjustments.  

Please read our new appointment policy as it will be in effect as of  October 2^nd, 2024.

Our Policy:

• As of 10/02/2024 any no-show, cancellation, or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to $50.00 USD which will be invoiced to account.

• If you must cancel your appointment, we respectfully and kindly request 24 hours’ notice to avoid any applicable fees.
   
  Our staff would be more than happy to help reschedule your appointment and find a day that works best for you and your furry loved one! 

Please understand that appointment times are limited and that we do genuinely strive to see all our clients! Our providers, staff, and patients do greatly appreciate your cooperation and understanding. 

Payment Policy

We require full payment at the time that services are rendered, we do not bill. For your convenience, we accept Visa, MasterCard, Discover, cash, check and CareCredit.